Terms and Conditions
To keep our course fees as low as possible we have the following cancellation/refund policy -
Cancellation in writing 30 days or more prior to a course will result in a full refund, less a 7.5% administration fee
Less than 30 days: course fees are non-refundable for cancellations within 30 days and course fees may not be transferred to future courses. Candidates may arrange a substitute participant with Critical STEPS’ approval.
Critical STEPS Course reserves the right to cancel planned courses. This could occur at short notice and could apply if the minimum number of participants has not been confirmed or other essential requirements for a course change. In the extremely unlikely event that this occurs you will be offered rescheduling on a course to suit you or a full refund.